Privacy Policy

We collect several types of information from and about users of our website and services:

• Personal Identifiable Information (PII): your name, email address, phone number, and company name.
• Shipment & Business Data: freight details, pickup and delivery locations, load specifications, billing references, and account preferences related to our logistics services.
• Communication Data: data related to communication tools usage like RingCentral, such as call logs, messages (metadata), and user preferences.
• Technical Data: IP address, browser type, device info, operating system, and activity logs.
• Usage Data: information on how you use our website or services.

We use the information we collect for the following purposes:

• Providing logistics and trucking services to you
• Facilitating communication using RingCentral
• Improving our website and customer experience
• Providing customer support and dispatch coordination
• Monitoring and analyzing usage trends
• Complying with legal, regulatory, and safety obligations

Our service uses RingCentral's APIs to facilitate communication. When you connect your RingCentral account, we may access and use data such as:

• Your RingCentral account information
• Call and message metadata (not message content)
• Contact and directory information

We access only the data necessary for service functionality. This data is not shared with third parties except as required to operate the service.

SMS Consent and Mobile Messaging

By providing your mobile phone number and opting in, you consent to receive SMS messages from Cosmic Cargo LLC related to our services, shipment notifications, dispatch updates, and customer support.

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP. For assistance, reply HELP or contact us at cosmiccargollc@gmail.com.

Mobile opt-in information and SMS consent data will NOT be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

Any information shared with service providers is used solely to support operational messaging and service delivery.

We do not share mobile messaging data, SMS consent, or opt-in information with third parties for marketing purposes. We may share limited information with service providers, insurance partners, compliance vendors, and authorities when required to deliver our services or comply with law.

We retain personal data only as long as necessary to provide services and fulfill the purposes outlined in this policy. Data related to RingCentral usage may be securely stored in line with RingCentral's developer guidelines.

You have the following rights regarding your personal data:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict certain data processing
• Withdraw consent for data usage (where applicable)

To exercise these rights, please contact us at cosmiccargollc@gmail.com.

We implement industry-standard technical and organizational measures to protect your information, including encryption, secure data storage, and access controls.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of such sites. We encourage you to review their policies before providing personal information.

We use cookies and similar technologies to operate and improve our website. For details on categories, retention, and your choices, please review our Cookie Policy.

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

If you have any questions about this Privacy Policy, you can contact us at:

Cosmic Cargo LLC
600 Union Blvd, Suite 200-A, Englewood, OH 45322
Phone: +1 (516) 497-2633
Email: cosmiccargollc@gmail.com
MC 1601418 · USDOT 4165642